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Support Center

We're here to help. Find answers to common questions or contact our team.

📬 Contact Us Directly

For privacy inquiries, data requests, or general questions:

✉️dgit2026@gmail.com

Response time: 24-48 hours (business days)

❓ Frequently Asked Questions

What is Dionon?

Dionon is an independent product discovery platform that helps you find and compare products across multiple merchants including Amazon, AliExpress, and eBay. We curate trending products and help you discover the best deals.

Do you sell products directly?

No. Dionon does not sell any products directly. We are an affiliate platform — when you click on a product link, you are redirected to the merchant's website (Amazon, AliExpress, etc.) where you complete your purchase.

How do affiliate links work?

When you click on a product link from Dionon, a small tracking cookie is placed on your browser. If you make a purchase within a certain time window (typically 24 hours), the merchant gives us a small commission at no extra cost to you. This helps keep Dionon free.

Is my personal data safe?

Absolutely. We do not collect any personal information like names, emails, or addresses. We only process anonymized technical data (IP addresses, device types) to improve the site and ensure affiliate tracking works. See our Privacy Policy for details.

How do I disable cookies?

You can manage cookie preferences via the cookie banner at the bottom of our site. Click "Customize" to choose which cookies to accept, or "Essential Only" to block all non-essential tracking. You can also disable cookies in your browser settings.

A product has incorrect pricing/image. What do I do?

Product information displayed on Dionon is sourced from merchant APIs and feeds. While we strive for accuracy, prices and availability can change rapidly. Always verify details on the merchant's site before purchasing. To report an issue, email us at dgit2026@gmail.com.

Can I request deletion of my data?

Since we don't collect personal data, there is no personal data to delete. However, if you have specific concerns about anonymized logs, contact us atdgit2026@gmail.comand we will assist you under GDPR Article 17.

🔐 GDPR & Data Rights Requests

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, or erase your personal data. To submit a formal request:

Email dgit2026@gmail.com with subject line "GDPR Request"
Specify your request type (Access, Rectification, Erasure, Objection)
We will respond within 30 days as required by law

Note: Since we collect minimal data, most GDPR requests will be resolved within 48 hours.

🤝 Business & Partnership Inquiries

Are you a merchant or brand interested in partnering with Dionon? We're always open to new affiliate partnerships.

Email us at dgit2026@gmail.com with "Partnership" in the subject line.

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+1)